Wilson & Copley Pty Limited is a private equities firm with a current focus on providing wholesale funds for first registered mortgages across Australia. With a history that begins in 1967, Wilson & Copley celebrated its 50th anniversary in 2017.
Compliance + Regulatory
Wilson & Copley Pty Limited
Wilson & Copley Pty Limited is incorporated in Queensland Australia Australian Company Number 089 571 077; Australian Business Number 54 089 571 077; Australian Credit License 231018 and member number 11020 of the Australian Financial Complaints Authority. Wilson & Copley Pty Limited is a private company (formerly an unlisted public company) wholly owned by its shareholders.
responsible lending
Our guiding principle is that we only offer a product where we believe there is a benefit to the customer.
Responsibilities ...
In addition to our own strict credit assessment policies, we comply with requirements set out by the National Consumer Credit Protection Act ("Credit Law") when that applies. Our team receives regular product and compliance training to ensure that they carry out their responsibilities appropriately.
We give our business partners up-to-date information about our products and services as and when necessary, including changes in fees and rates, and updates to lending criteria and policies. We’re a member of The Australian Financial Complaints Authority, the dispute resolution scheme for the financial services industry.
Our obligations to make a suitability assessment ...
Under the Credit Law, we must not enter into a credit contract with you if it is unsuitable for you. A credit contract is unsuitable if at the time the contract is entered it is likely that:
You will be unable to comply with your financial obligations under the contract or could only comply with substantial hardship; or
The contract does not meet your requirements and objectives.
In order to assess whether the contract is unsuitable for you, we must make reasonable inquiries about your requirements and objectives in relation to the credit contract and take reasonable steps to verify, your financial situation.
Obtaining this information helps us get a better understanding of your need for credit as well as your ability to meet all the repayments under the proposed credit contract. The extent of the inquiries we undertake will depend on the circumstances.
Your right to receive a copy of the suitability assessment ...
If your application for a credit contract is approved, you can request a copy of our assessment of your suitability within the timeframes set out below. We will provide it free of charge.
If your request is made before the credit contract is entered into, we will give you your assessment as soon as possible.
If your request is made up to 2 years after the credit contract is entered into, we will give you your assessment within 7 business days of your request.
If your request is made between 2 and 7 years after the credit contract is entered into, we will give you your assessment within 21 business days of your request.
Financial hardship
We know that financial stress can sometimes be a result of unplanned life events such as change of income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters. We understand each person and situation is unique. We will always try to help provide a tailored solution to suit our customer's individual needs.
Do you have a dispute resolution process?
Indeed we do. Whilst we try to provide a quality service to our customers we realize that, occasionally, there may be some aspect of our service or a decision that we have made that you may wish to draw to our attention or question.
If there turns out to be some aspect of our service or a decision that we have made that you may wish to draw to our attention or question, please contact us on and let us know of the issue. Initially, we’ll have someone review the matter for you. That person will be someone who hasn’t been involved on a material basis in the matter to date. We’ll then get back to you with the outcome. Usually, we will do this within seven days.
If you are still not satisfied with our response, please call our Complaints Officer. You can contact our Complaints Officer by calling our office, emailing wilsonandcopley@gmail.com or writing care of our mailing address: PO Box 8 Broadbeach Qld 4218. If our Complaint’s Officer is not initially available, they will call or email you back. Our Complaints Officer will investigate the issue as well as our review, report back to you and give you a final outcome.
We are a member of the Australian Financial Complaints Authority. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing: Australian Financial Complaints Authority GPO Box 3 Melbourne Vic 3001
Disclaimer
General Disclaimer - Our website does not give financial, credit or investment advice. This material is produced by Wilson & Copley Pty Limited. It is intended to provide general information in summary form on services and topics, current at the time of first publication. The contents do not constitute financial, credit or investment advice and should not be relied upon as such.
External Links - Any linked sites included in this website are not under the control of Wilson & Copley Pty Limited and Wilson & Copley Pty Limited is not responsible for the content of any linked site or any link contained in a linked site, or changes or updates to such sites. Wilson & Copley Pty Limited is providing these links to use as a convenience. The inclusion of any link does not imply endorsement by Wilson & Copley Pty Limited of the site or a relationship with the organisations to which links are provided.